Shipping and Returns
Shipment processing time and Tracking
At Codex Anatomicus we are proud to ship our anatomy art prints all around the world directly from our workshop. Usually we process all orders within 2-3 business days to make sure your favorite art prints arrive on time! We provide a secure tracked & signed shipping (with a tracking number and a signature upon delivery).
Please note that orders are not shipped on weekends or public holidays.
Standard tracked delivery on all orders over $35 is FREE.
Standard international tracked shipping costs $5.50 (5-25 days delivery time, depending on your location).
Estimated Delivery Times
Note: our delivery times are currently longer due to COVID-19 pandemic. Once the pandemic is over shipping will become much faster.
USA: 10-14 days for art prints, 15-20 days for other products
Europe, EU: 10-14 days
Everywhere else: 10-25 days
Please note, this delivery times are approximate. Mail processing times vary from to country to country, some national postal services work slower or faster than the others. Also, parcels may sometimes get processed at border customs and this will take some time.
Items are shipped from Lithuania (Europe) where we are based. If you are ordering art prints from the USA they will be shipped from withing the US.
Delays and Customs Fees
Although we do our best to dispatch items as quickly as possible, sometimes there may be delivery delays due to postal services and customs of your country. In case of a delay please contact us first at firstname.lastname@example.org
If there will be a significant delay in shipment of your order due to a high volume of orders at Codex Anatomicus, we will make sure that you are notified about this via email.
If your parcel hasn't arrived within 30 days after it was shipped out, then we will consider it lost and send you a replacement or issue a refund.
Please note that you may have to pay customs fees in case they occur.
Signature required upon delivery.
PackagingWe carefully pack all art prints in special envelopes with thick cardboard backing. This will protect them from any damage while they are on the way.
ReturnsWe value every customer and we make sure every transaction is easy, smooth and satisfying. Our return policies are very simple and straight forward - if you don't like your item for any reason just return it within 30 days of receipt and we will refund the purchase.
Please contact us at email@example.com to arrange a return.
Please note, you will have to pay any return costs (unless your item arrived damaged or we shipped a wrong item).
You will find the return address on the package.
USA CUSTOMERS NOTE - At the moment we are experiencing a miscommunication issue between the USPS and the Lithuanian Post tracking services. The USPS does not recognize our parcels as "sent" and doesn't show it on their tracking page. You may not be able to see the exact location of your parcel for some time, but it won't affect shipping time. Once the parcel arrives to the USA you will be able to track it normally. This issue should be resolved soon.